Effective Date: 15/03/2026Privacy Policy - Consumers on Fabshaping
1. Who We Are
Beauty Holdings Australia Pty Ltd (we, us, our) operates the Fabshaping platform, a digital booking and medical aesthetic educational platform that connects consumers with participating, listed health professionals and clinics across Australia.
We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Listed, participating health professionals and clinics are independent healthcare providers and have their own privacy obligations under Australian law.
2. Our Privacy Role
We collect and manage personal and / or treatment information to:
- Operate our booking platform
- Support participating health professionals in delivering healthcare services to consumers who book through the platform
- Communicate with you about bookings and treatments
- Improve and develop our services
Participating health professionals independently collect and manage information for the purpose of providing healthcare services, making treatment decisions, and meeting professional and regulatory obligations.
We and participating health professionals each have separate privacy responsibilities.
3. What Information We Collect
Depending on your interaction with our Fabshaping platform, we may collect:
Personal Information:
- First Name / Surname
- Date of birth
- Contact details
- Booking and treatment details
Where relevant to your booking:
- Treatment history relevant to the service
We only collect information reasonably necessary for our functions.
4. How We Collect Information
We collect information when you:
- Set up your profile and/or become a VIP member
- Make a booking
- Complete any forms or health questionnaires in advance of a treatment
- Communicate with us or a participating health professional via the platform
- Use our website or mobile services
We may also receive information from the health professional providing your service.
Where we collect treatment information, we do so with your consent.
5. Why We Use Your Information
We use your information to:
- Process and manage bookings
- Facilitate the delivery of treatment services
- Store bookings within our platform
- Send reminders and service communications
- Comply with legal obligations
- Maintain platform security
- Analyse and improve our services
We may analyse information in de-identified or aggregated form to improve our platform.
6. AI and Automated Tools
We may use automated tools, including artificial intelligence systems, to:
- Assist with documentation
- Support booking workflow and operational efficiency
- Improve service delivery
AI tools do not replace healthcare professionals and are used as support systems.
Where third-party AI providers are used, we take reasonable steps to ensure appropriate data protection safeguards are in place.
7. Disclosure of Information
We may disclose your information to:
- The selected clinic and/or health professional
- Our aesthetic device technology providers
- Communications providers
- Payment processors
- Government authorities where required by law
We only disclose information necessary for the relevant purpose.
8. Overseas Disclosure
Some of our service providers may store or process data outside Australia. Your personal information may be disclosed to recipients in the following countries:
- Vietnam
Where personal information is disclosed overseas, we take reasonable steps to ensure those providers handle it in accordance with Australian privacy law.
9. Data Security
We use technical and organisational safeguards including:
- Encryption in transit and at rest
- Access controls
- Audit logging
- Secure cloud infrastructure
- Regular security review processes
No system is completely secure, but we take reasonable steps to protect your information.
10. Access and Correction
You may request access to or correction of your personal information by contacting:
privacy@fabshaping.com
We will respond within a reasonable timeframe.
11. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
© 2026 Beauty Holdings Australia Pty Ltd Privacy Policy / Terms of use
